Refund policy

Updated 13 February 2025

Returns

We want you to be satisfied with your purchase from the Acuratore website, so if you receive damaged product, please let us know so we can promptly replace it. 

If you have accidentally been sent the wrong product, we are truly sorry. Please let us know as soon as possible so we can arrange to send you the right one.

To ensure we have access to sufficient stock replace your returned product, please inform us in writing via the contact us form within 30 days, and include in your name, date of purchase, the order number and which item in the delivery is being returned.  We will provide you with further information about returning your item.

Refund

We do not offer refunds for change of mind, as coffee is a perishable product.  However, if you accidentally ordered the wrong product, we are happy to arrange a product swap or issue a refund, assuming the original product is unused and in the same condition that you received it. It must also be in the original packaging.

Product swaps and refunds are available up to and no later than 30 days from shipment date. You, the customer, is required to pay for the shipping cost for the product being returned and for the shipping cost of the replacement item.  Please inform us in writing via the contact us form, and include in your name, date of purchase, the order number and which item in the delivery is being returned.  We will provide you with further information about returning your item.