Terms of sale

Updated: 17 February 2025

These terms and conditions of sale are entered into on the one hand by the company Acuratore EU SAS, a simplified joint-stock company with a share capital of €3000 whose registered office is located at 26 boulevard Garibaldi, 75015 PARIS, registered with the Paris Trade and Companies Register under number 939 437 125, hereinafter referred to as "Acuratore EU SAS" and managing the https://acuratore.eu website and, on the other hand, by any natural or legal person wishing to make a purchase via https://acuratore.eu hereinafter referred to as the "buyer".

Article 1.

The purpose of these terms and conditions of sale is to define the contractual relationship between Acuratore EU SAS and the buyer and the terms and conditions applicable to any purchase made through the https://acuratore.eu is not directly related to the buyer's professional activity and is limited to strictly personal use and on the other hand that he has full legal capacity, allowing the buyer to commit themselves under these general terms and conditions of sale.

Acuratore EU SAS retains the right to modify these terms and conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its website. As a result, the applicable conditions will be those in force on the date of the order by the buyer.

Article 2.

Products: The products offered are those that appear on the https://acuratore.eu is intended for all buyers residing in countries that fully allow the entry of these products into their territory.

Article 3.

Prices: The prices appearing on the product pages are in Euros (€) and include all taxes taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. Acuratore EU SAS reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalogue on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, which are charged in addition to the price of the products purchased according to the order. The final price to be paid by the buyer, including any delivery costs and relevant sales taxes, will be calculated at the time of checkout and prior to payment being made by the buyer.

Article 4.

Order and payment terms: The company Acuratore EU SAS offers the buyer the opportunity to order and pay for his products in the following ways: credit card / PayPal: – Secure payment by credit card or PayPal: the buyer selects the products he wishes to order in the "basket", modify if necessary (quantities, references, etc.), check the delivery address or enter a new one. Then, the shipping costs are calculated and submitted to the buyer. Then, the buyer chooses the payment method of their choice. The next step is to check all the information, read and accept these general terms and conditions of sale by ticking the corresponding box, then inviting them to confirm their order by clicking on the "Confirm my order" button.

In the case of a PayPal/or other payment, the buyer is redirected to the secure interface in order to securely enter his PayPal account or personal credit card references. If payment is accepted, the order is registered and the contract is definitively formed. Payment by credit card or PayPal account is irrevocable. In the event of fraudulent use of the card, the buyer may demand the cancellation of the card payment, the sums paid will then be recredited or refunded. The bank card holder is not liable if the disputed payment was made fraudulently (with proof), remotely, without physical use of his card.

To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must contest the direct debit in writing with their bank, within 70 days of the transaction, or even 120 days if the contract binding them to it provides for it. The amounts deducted are reimbursed by the bank within a maximum of one month after receipt of the written objection filed by the holder. No costs for the return of the sums may be charged to the holder.

Confirmation of an order implies acceptance of these terms and conditions of sale, acknowledgement of full knowledge of them and waiver of the right to invoke its own terms and conditions of purchase. All the data provided and the recorded confirmation will be deemed proof of the transaction. If the buyer has an email address and has entered it on his order form, Acuratore EU SAS will send him by email the confirmation of the registration of his order.

If the buyer wishes to contact Acuratore EU SAS, he or she can do so either by post at the following address: 26 boulevard Garibaldi, 75015 Paris, France; either by email at the following address: hello-eu@acuratore.com or by phone at +33 9 78 25 03 65.

Article 5. Retention of title

Acuratore EU SAS retains full and complete ownership of the products sold until the price has been fully collected, including principal, fees and taxes.

Article 6. Retraction

Pursuant to Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, with the exception of the return costs.

Article 7. Delivery

Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical area. Orders are placed by La Poste in letter format, La Poste via COLISSIMO without signature, Chronopost or UPS. Delivery times are given for information purposes only; If these exceed thirty days from the date of the order, the sales contract may be terminated and the buyer refunded. Acuratore EU SAS will be able to provide the buyer with the tracking number of his package by e-mail. The buyer is delivered to his home by his postman. In the event of the buyer's absence, he will receive a notice from his postman, which allows him to collect the products ordered from the nearest post office, during a period indicated by the postal services. The risks associated with the transport are borne by the purchaser from the moment the items leave the premises of Acuratore EU SAS. The buyer is required to check the condition of the packaging of the goods and its contents on delivery in the presence of the postal agent or the delivery person. In the event of damage during transport, any complaints must be made to the carrier within three days of delivery.

Article 8. Guarantee

All products supplied by Acuratore EU SAS benefit from the legal warranty provided for in articles 1641 et seq. of the Civil Code. In the event of non-conformity of a product sold, it may be returned to the company Acuratore EU SAS which will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by post to the following address 26 boulevard Garibaldi, 75015 Paris, France, within thirty days of delivery.

Article 9. Responsibility

The company Acuratore EU SAS, in the distance selling process, is only bound by an obligation of means. It cannot be held liable for any damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or other unintentional problems.

Article 10. Intellectual property

All elements of the https://acuratore.eu/ website are and remain the intellectual and exclusive property of the company Acuratore EU SAS. No one is authorised to reproduce, exploit or use for any reason whatsoever, even partially, elements of the website, whether in the form of a photo, logo, visual or text.

Article 11. Personal data

Acuratore EU SAS undertakes to preserve the confidentiality of the information provided by the buyer, which he or she may be required to transmit for the use of certain services. All information concerning him is subject to the provisions of Law No. 78-17 of 6 January 1978. As such, the Internet user has the right to access, modify and delete information concerning him/her. He may request it at any time by post to the following address: 26 boulevard Garibaldi, 75015 Paris, France.

Article 12. RGPD

The information collected on the forms and on the website is recorded in a computerised file by Acuratore EU SAS for the management of purchases, the management of its customers

It is kept for 2 years after the last purchase and is intended for the marketing and sales department and logistics.

In accordance with the French Data Protection Act, the Client may exercise their right to access their data and have them rectified by contacting: Grégoire Bonnet, 26 boulevard Garibaldi, 75015 Paris, France – hello-eu@acuratore.com

The Client can also subscribe to the "Bloctel" telephone canvassing opposition list, at: https://conso.bloctel.fr/

Article 13. Dispute Resolution

In order to prevent possible disputes, Acuratore EU SAS will set up a "customer service", which the Client can contact via the form by email at the following address: hello-eu@acuratore.com. Each customer request will be dealt with as soon as possible and Acuratore EU SAS will try to provide the most appropriate response.

These T&Cs are governed by and subject to French law.

These distance selling conditions are subject to French law. For all disputes or disputes, the competent court will be that of Paris.